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Office of Children and Youth Services

Administrator: Deirdre Gordon
Deputy Administrator: Beth Prodoehl



Who We Are

Children and Youth Services (CYS) investigates all allegations of child abuse and neglect, as mandated by state law. In all cases, the mission of CYS is to provide for the immediate safety and protection of children, to keep children with their own families whenever possible, to provide temporary, substitute care for children when necessary and to reunite children with their families as quickly as possible after placement.

CYS provides a wide range of services to abused and neglected children from birth to age 18, and their families. CYS also provides services to adolescents who are at severe risk due to their behavior or that of their parent.


What We Do

We work directly with children and families in times of crisis. Services are provided in keeping with the agency's mission/goals.

Services begin with a family assessment. Case management, counseling, and related supportive services are provided to the family when children can be safely maintained in their own home. If placement outside the home is necessary, attempts are made at locating relatives and friends as possible caregivers.

During a child's placement, the agency offers rehabilitative services to reunite the family. When long-term or permanent placement is needed, a plan is developed that will best meet the needs of the child.


Services We Provide


How to Contact Children and Youth Services

Two regional CYS offices serve Delaware County families according to the school district in which the child resides. Office hours are 8:30 a.m. to 4:30 p.m. Monday through Friday, evening hours by appointment. County Holiday Calendar

                                                     Upper Darby Office: 610-713-2000
                                                     Eddystone Office: 610-447-1000

                                                     ** Toll Free Number: 1-800-416-4511

                                                     ** Calls after office hours, holidays and weekends are taken by:
                                                          Emergency Services: 610-892-8400


                                                    Email: humanservices@delcohsa.org

The following school districts are served by the Upper Darby office:

  • Haverford
  • Marple-Newtown
  • Radnor
  • Southeast Delco
  • Upper Darby
  • William Penn

The following school districts are served by the Eddystone office:

  • Chester-Upland
  • Chichester
  • Garnet Valley
  • Interboro
  • Penn-Delco
  • Ridley
  • Rose Tree Media
  • Springfield
  • Wallingford-Swarthmore

Reporting Suspected Child Abuse or Neglect

Pennsylvania law encourages everyone to report any suspicions of child abuse or neglect in order to protect children.

Certain professionals are required to report.

Mandated Reporters:

A mandated reporter must make a report of suspected child abuse if they have reasonable cause to suspect that a child is a victim of child abuse under any of the following circumstances:

The mandated reporter comes into contact with the child in the course of employment, occupation and practice of a profession or through a regularly scheduled program, activity or service.

The mandated reporter is directly responsible for the care, supervision, guidance or training of the child, or is affiliated with an agency, institution, organization, school, regularly established church or religious organization or other entity that is directly responsible for the care, supervision, guidance or training of the child.

A person makes a specific disclosure to the mandated reporter that an identifiable child is the victim of child abuse.

An individual 14 years of age or older makes a specific disclosure to the mandated reporter that the individual has committed child abuse.

For additional information on Mandated Reporters, click the link below:

Mandated Reporters

How to Report Suspected Child Abuse or Neglect?

To make a report of suspected child abuse or neglect, please contact:

The Pennsylvania Child Abuse Hotline (ChildLine): 1-800-932-0313

  • Mandated reporters must make an immediate and direct report of suspected child abuse to ChildLine either electronically at www.compass.state.pa.us/cwis or by calling 1-800-932-0313.
  • ChildLine is available 24 hours to receive reports of suspected child abuse and neglect.


Resources and Helpful Links

2013 Annual Child Abuse Report

Website: http://www.dpw.state.pa.us/cs/groups/webcontent/documents/report/c_086251.pdf

Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania

Website: Download flyer

This FREE 3-hour online course provides information on the recognition of child maltreatment, the obligation or opportunity to report child maltreatment, and the procedures for making a report of child maltreatment. This course can be completed by anyone interested (mandated and permissive reporters).

The course is approved for 3 continuing education credit hours and has been approved by the PA Department of Human Services and Department of State to meet mandated reporting (Act 31) training requirements. Additionally, the course meets credit requirements for Act 126 (child abuse recognition and reporting).

Children and Youth Services - Foster Care and Kinship Care Services

Website: Resource Parent

Information on how to become a Delaware County Resource/Foster Parent.

University of Pittsburgh: School of Social Work Independent Living Project

Website: http://www.ilp.pitt.edu/about.htm

This website provides information to assist Pennsylvania's youth making the transition from placement to independent living.

Keep Kids Safe PA

Website: http://keepkidssafe.pa.gov/

This website, KeepKidsSafe.pa.gov, is designed to serve as the hub for information related to critical components impacting child protection including a link for mandated reporters to make reports of suspected child abuse electronically, training on child abuse recognition and reporting, information related to clearances and general information related to child protection.


Career Opportunities

Children and Youth Services is committed to providing services in a family centered and strength based manner with attention to community and cultural awareness.

The agency recruits qualified staff who can support the agency's mission in caseworker, social service aide, and clerical positions.

Please contact Donita Wilkes, 484-502-6572, email: WilkesD@delcohsa.org for more information about current job opportunities.

To view a Realistic Job Preview Video, please click on the picture below:

Family First