Office of Children and Youth Services
Administrator: Deirdre Gordon
Deputy Administrator: Beth Prodoehl
Who We Are
Children and Youth Services (CYS) investigates all allegations of child abuse and neglect, as mandated by state law. In all cases, the mission of CYS is to provide for the immediate safety and protection of children, to keep children with their own families whenever possible, to provide temporary, substitute care for children when necessary and to reunite children with their families as quickly as possible after placement.
CYS provides a wide range of services to abused and neglected children from birth to age 18, and their families. CYS also provides services to adolescents who are at severe risk due to their behavior or that of their parent.
What We Do
We work directly with children and families in times of crisis. Services are provided in keeping with the agency's mission/goals.
Services begin with a family assessment. Case management, counseling, and related supportive services are provided to the family when children can be safely maintained in their own home. If placement outside the home is necessary, attempts are made at locating relatives and friends as possible caregivers.
During a child's placement, the agency offers rehabilitative services to reunite the family. When long-term or permanent placement is needed, a plan is developed that will best meet the needs of the child.
Services We Provide
- Adoption Services
- Child Sexual Abuse Center
- Child Welfare Day Care
- Community Education
- Emergency Services
- Emergency Shelter Care
- Family Support Services
- Foster Care and Kinship Care Services
- Independent Living Services for Transition-Age Youth
- Information and Referral
- In-Home Protective Services (SCOH)
- Intake Evaluations
- Residential Placement
- Supervised Independent Living
How to Contact Children and Youth Services
Two regional CYS offices serve Delaware County families according to the school district in which the child resides. Office hours are 8:30 a.m. to 4:30 p.m. Monday through Friday, evening hours by appointment. County Holiday Calendar
Upper Darby Office: 610-713-2000
Eddystone Office: 610-447-1000
** Toll Free Number: 1-800-416-4511
** Calls after office hours, holidays and weekends are taken by:
Emergency Services: 610-892-8400
The following school districts are served by the Upper Darby office:
- Southeast Delco
- Upper Darby
- William Penn
The following school districts are served by the Eddystone office:
- Garnet Valley
- Rose Tree Media
Reporting Suspected Child Abuse or Neglect
Pennsylvania law encourages everyone to report any suspicions of child abuse or neglect in order to protect children.
Certain professionals are required to report.
A mandated reporter must make a report of suspected child abuse if they have reasonable cause to suspect that a child is a victim of child abuse under any of the following circumstances:
The mandated reporter comes into contact with the child in the course of employment, occupation and practice of a profession or through a regularly scheduled program, activity or service.
The mandated reporter is directly responsible for the care, supervision, guidance or training of the child, or is affiliated with an agency, institution, organization, school, regularly established church or religious organization or other entity that is directly responsible for the care, supervision, guidance or training of the child.
A person makes a specific disclosure to the mandated reporter that an identifiable child is the victim of child abuse.
An individual 14 years of age or older makes a specific disclosure to the mandated reporter that the individual has committed child abuse.
For additional information on Mandated Reporters, click the link below:
How to Report Suspected Child Abuse or Neglect?
To make a report of suspected child abuse or neglect, please contact:
The Pennsylvania Child Abuse Hotline (ChildLine): 1-800-932-0313
- Mandated reporters must make an immediate and direct report of suspected child abuse to ChildLine either electronically at www.compass.state.pa.us/cwis or by calling 1-800-932-0313.
- ChildLine is available 24 hours to receive reports of suspected child abuse and neglect.
Resources and Helpful Links
2013 Annual Child Abuse Report
Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania
Website: Download flyer
This FREE 3-hour online course provides information on the recognition of child maltreatment, the obligation or opportunity to report child maltreatment, and the procedures for making a report of child maltreatment. This course can be completed by anyone interested (mandated and permissive reporters).
The course is approved for 3 continuing education credit hours and has been approved by the PA Department of Human Services and Department of State to meet mandated reporting (Act 31) training requirements. Additionally, the course meets credit requirements for Act 126 (child abuse recognition and reporting).
Pennsylvania Department of Public Welfare – Mandated Reporter Information
The official site of the Pennsylvania Department of Public Welfare that provides information on mandated reporting.
Children and Youth Services - Foster Care and Kinship Care Services
Website: Resource Parent
Information on how to become a Delaware County Resource/Foster Parent.
University of Pittsburgh: School of Social Work Independent Living Project
This website provides information to assist Pennsylvania's youth making the transition from placement to independent living.
Keep Kids Safe PA
This website, KeepKidsSafe.pa.gov, is designed to serve as the hub for information related to critical components impacting child protection including a link for mandated reporters to make reports of suspected child abuse electronically, training on child abuse recognition and reporting, information related to clearances and general information related to child protection.
Children and Youth Services is committed to providing services in a family centered and strength based manner with attention to community and cultural awareness.
The agency recruits qualified staff who can support the agency's mission in caseworker, social service aide, and clerical positions.
Please contact Donita Wilkes, 484-502-6572, email: WilkesD@delcohsa.org for more information about current job opportunities.
To view a Realistic Job Preview Video, please click on the picture below: