Office of Behavioral Health
Division of Mental Health, Child & Adolescent
MH/IDD Administrator: Janet M Dreitlein
Deputy Administrator: Donna Holiday
Who We Are
The Child and Adolescent Division oversees a wide range of services and programs for children, adolescents, and their families in Delaware County. These services and programs are delivered by a pool of provider agencies who have many years of experience working with children, adolescents, and families.
What We Do
The Child & Adolescent Mental Health division assures appropriate services are available for youth and their family who are experiencing mental health challenges.
Services We Provide
We contract with agencies who provide an array of services and resources which are focused around trauma informed principles, recovery, resilience and self-determination. A few of the many services offered are High Fidelity Wraparound, Family Based Mental Health, Multisystemic Therapy, Outpatient Treatment, Blended Case Management and Mental Health Respite services.
How to Contact
Phone: 610-713-2365
Address: 20 S. 69th Street, 3rd Floor
Upper Darby, PA 19082
Hours: 8:30 AM – 4:30 PM
Email: humanservices@delcohsa.org
Crisis Services
Delaware County Crisis Connections Team (DCCCT)
Phone: 1-855-889-7827
Hours: 24 hours/day & 7 days/week
Crozer Chester Medical Center- Mental Health Crisis Services
Phone: 610-447-7600
Address: 1 Medical Center Blvd
Chester, PA 19013
Hours: 24 hrs/day & 7 days/week
How to Make a Referral
Referrals are made by calling or visiting one of our two county Base Service Units or by contacting the Behavior Health Managed Care Organization, Magellan Behavioral Health.
- Crozer Chester Medical Center, Community Campus
302 W 15th Street Chester, PA
610-619-8700 - Merakey
800 Chester Pike Sharon Hill, PA
610-534-3636 - Community Care Behavioral Health 1-833-577-2682
Contact us for additional resources
En español: 1-866-229-3187
TTY/TDD: (Dial 711) Request 1-833-545-9191
Resources and Helpful Links
Community Care HealthChoices Member Handbook: North Central Counties (ccbh.com)
Delaware County Crisis Connections Team (DCCCT) website
Delaware County Department of Human Services, Mental Health Office, Crisis Services brochure
Delaware County Mental Health Court brochure
PA Crisis Text Line – Text PA to 741741
Free, 24/7, Confidential
OBH Child and Adolescent Directory of Drug and Alcohol and Mental Health Services
Delaware County Child and Adolescent MH & D&A Services Directory
Community Care Behavioral Health
Website: https://www.ccbh.com
Transition Age Youth, Certified Peer Support (CPS)
Transition Age Youth (TAY) Certified Peer Support (CPS) program is now accepting referral in Delaware County.
What is a Peer Specialist?
Certified Peer Specialist are individuals with lived experience who are trained to share their own stories of recovery and resiliency. They engage and inspire youth to plan for what is important to them in their everyday life.
How can CPS benefit your youth?
With the key concepts of hope, personal responsibility, education, self-advocacy, and support, the CPS will work with your young person in developing their own Individualized Service Plan (ISP) and Crisis-Plan. CPS will help the young person identify community resources, develop organizational skills for daily living, and help plan around social supports. With permission of the young person, CPS will work together with family members and natural/community/professional supports to advance and overcome obstacles and the societal stigmas that often come with the labels of serious mental illness or emotional disturbance.CPS meet Young People where they are most comfortable, in their home or community.
Here are the eligibility requirements:
- Young person must between the ages of 14 and 26.
- Possess current medical assistance (MA) coverage or is MA eligible.
- Have the presence of a serious emotional disturbance and/ or mental health diagnosis that impacts their daily functioning.
- Or, have dual MH and mild ID/IDD including Autism
- Are willing to commit to meet 1-2 hours per week minimum.
TAY CPS Info Sheet
DelCo OBH CPS Referral
PA Member Handbook - September 2016
For Delaware County HealthChoices Members, when a child / adolescent is prescribed for child / adolescent Mental Health Residential Treatment (MH RTF) or Community Host Home (CRR) by their treating Psychiatrist, please follow the steps below:
- What happens when there is a request for mental health residential treatment / community host home?
- A face to face psychiatric evaluation is done stating that RTF/CRR is medically necessary for an initial 60 days.
- An interagency meeting (ITM) is facilitated by the provider recommending the level of care. The ITM is held between the child/adolescent/family, provider, Magellan Behavioral Health (MBH), and Delaware County Office of Behavioral Health (OBH) representative (when available). Other agencies like school, Children & Youth Services (CYS), Juvenile Court & Probation (JPO), Office of Intellectual & Developmental Disabilities (OIDD) are included as appropriate.
- For Delaware County, Jill Toale toalejg@magellanhealth.com / 215-504-3900 extension 63874 is your MBH point of contact
- Once the ITM is complete, the provider is responsible for completing and submitting the MH RTF / CRR packet to MBH within 5 business days
- Who are the Delaware County representatives for ITMs (when available)?
- Christina Gordon- MH RTF/CRR Referrals for youth up to age 17 living at home (may have an Autism or Intellectual & Developmental Disability) 610-713-2483 / GordonC@delcohsa.org
- Holly Fullmer- MH RTF/CRR Referrals for Transition Age youth ages 18-21 (may have an Autism or Intellectual Disability) 610-713-2475 / FullmerH@delcohsa.org
- Vacant- MH RTF/CRR Referrals for youth involved in CYS or JPO 610-713-2479 / ThomasSF@delcohsa.org
- How does a provider know what should be included in a MH RTF / CRR packet submission?
- Go to magellanofpa.com and click for ‘For Providers’ tab
- Click ‘Provider Manual’ under Communications
- Click Pennsylvania HealthChoices supplement – here you will find the forms
- o Current psychiatric evaluation in Life Domain Format (completed within the last 60 days)
https://www.magellanprovider.com/media/11963/lifedomainformat.pdf - HealthChoices Treatment Authorization Cover Sheet
https://www.magellanprovider.com/media/11971/tarcoversheet.pdf - Proposed treatment plan for use in the requested service, signed by member/guardian
- Plan of Care Summary (Appendix A)
https://www.magellanprovider.com/media/11968/planofcaresummary.pdf - ITM Sign In/Concurrence (Appendix A)
https://www.magellanprovider.com/media/11962/isptsigninconcurrence.pdf - ITM Meeting Notes
- Attachment 8; Community-Based Mental Health Services – Alternatives to Residential Mental Health Form (Appendix A)
https://www.magellanprovider.com/media/11957/alternativesresidentialmh.pdf - Authorization to disclose protected health information for the guardian, children and youth services, juvenile probation, and all in network and out of network residential treatment facilities, as appropriate.
https://www.magellanprovider.com/media/11959/consenttoreleasephi.pdf - Documentation of Third Party/Primary Insurance confirming eligibility for residential treatment benefits
- Many children have a primary commercial insurance plan(s) that have MH RTF benefits. When this is the case, it is suggested that the team as a parallel process, complete all commercial plan requirements for referral while working on the child’s secondary or at times tertiary HealthChoices (Medicaid) MH RTF process
- If a child is determined to meet medical necessity by the secondary /tertiary Medicaid HealthChoices Insurance Company, Magellan Behavioral Health, and approved for an initial 60 days of MH RTF, the admission is the responsibility of the primary commercial plan
- Once these primary commercial benefits for MH RTF are exhausted and if the MH RTF is an in-network provider for Magellan Behavioral Health or holds a PA Medicaid license, Magellan Behavioral Health will become the funder.
- o Current psychiatric evaluation in Life Domain Format (completed within the last 60 days)
- Where is the packet sent?
Fax the packet to the attention of Jill Toale of MBH- 866-667-7744 - What happens if the MH RTF request has been denied?
Please see:
A copy of the Delaware County MH RTF / CRR Referral Form and Office of Behavioral Health’s Release of Information (OBH ROI) Form are to be faxed to the appropriate County staff at 610-713-2378
DELCO MH RTF REFERRAL PDF FORM
OBH ROI FORM
How to file a complaint or grievance for Magellan Behavioral Health of Pennsylvania HealthChoices members flyer
Career Opportunities
Visit www.employment.pa.gov, click on Open Jobs to view available positions or register to take a test. For Civil Service employment information contact Philadelphia office 215-560-2253.
If you are interested in a merit-covered position, such as a County Caseworker—Children and Youth or County Caseworker—Mental Health/Intellectual Disabilities, you will need to apply through www.employment.pa.gov rather than through the county office. This is a two-part process which will require you to take an exam to receive a score which you will then use to apply for vacancies of interest. Please visit the County Caseworker tutorial for further instruction on the application process.
Contact Human Services Personnel at 610-891-4951 or 610-891-4417 with questions.